Itil Project Management Methodology

Project Management
For monitoring, tracking and control, we propose to follow the steps mentioned below. These are designed to ensure that:

• The real progress in the project is as per the detailed project plan.
• In the event of anything going wrong, it will be detected well in time. The recovery actions can be put in place with an objective of avoiding any slippage in the project schedule.
• Any technical issues from both the sides are recorded, assessed and acted upon in proper time.

These steps are:

• Client will provide a point-of-contact and ITIL will appoint a Project Manager. This will facilitate a single point interface for easy and better project coordination.
• ITIL will develop a Project Plan using Microsoft Project and send it to Client stating project milestones and deliverables. These milestone reviews will eliminate the delay in identifying errors or problems, if any, Client to get back within two days, during the various stages of development.
• ITIL will report progress at regular intervals against the Project Plan. Delivery Plan and Implementation Plan will be prepared by ITIL and agreed with Client
• ITIL and Client will agree on the standards and baselines for the project on mutually agreed dates.
• ITIL and Client will agree on the change control mechanism.
• ITIL’s Project Manager will put Configuration Management in the development environment.
• For queries from both sides, a standard “Query Form” will be used. These Query Forms will be numbered sequentially for easy identification and tracking.
• Both ITIL and Client will maintain a log of incoming and outgoing queries, and will report status as and when needed. Both Project Managers will focus their attention to resolve any outstanding queries as shown in the log. This will ensure timely action on all technical issues.
• Both Client and ITIL will establish problem escalation routes at their end. This is done during the finalization of detailed project plan....[download ebook]